As a crucial second sign-up season gears up, the Obama administration said Sunday that HealthCare.gov is stable and working well, a far cry from last year’s frozen computer screens and frustrated customers. Health and Human Services Secretary Sylvia M. Burwell said she expects “strong and healthy growth” for 2015. About 7 million people are signed up, and Burwell expects to grow that by 2 million more or so. The Congressional Budget Office has projected a total of 13 million enrolled for 2015, and some see the administration as trying to lower expectations.
Burwell told NBC’s “Meet the Press” that 100,000 people had submitted new applications this weekend via the federal website serving 37 states. That’s a big difference from last year, when only a handful of customers managed to enroll on the first day.
Burwell also said that a half-million people who already have coverage through the program were able to log into their accounts this time.
There were reports Saturday that returning customers had problems, and it appeared some of that may have been confusion trying to remember user names and passwords. Administration spokesman Aaron Albright said Sunday he had not seen any indication that the website was the cause.
Many returning customers had not reset their passwords, as they were asked to earlier this year. Some could not recall their accurate user names. A common mistake involved consumers who entered their email addresses as user names, when they had actually created a user name earlier on. That meant they couldn’t get a password reset email from HealthCare.gov, because they did not use the correct user name.
Call centers have been helping resolve cases where consumers had trouble resetting their passwords, and the Health and Human Service Department said accounts were being unlocked on a timely basis. All told, the call centers had taken about 100,000 calls by Sunday morning, on a range of situations.